SmallBizGenius Analysis

Fredericks, an online lingerie retailer, receives overwhelmingly negative feedback regarding its return process and customer service. Customers report difficulties obtaining refunds, being charged for returns, and experiencing poor communication.

Category Breakdown

Scores based on analysis of 11 recent reviews

Returns & Refunds

1.0/10

Customers consistently report significant problems with Fredericks' return and refund process. Many reviewers claim they were charged for return shipping despite expecting a free return label, while others state they never received refunds for returned items, even after several months of contacting customer service.

9 reviews mention this

Customer Service

1.5/10

Reviewers express dissatisfaction with Fredericks' customer service, citing unhelpful or generic email responses and difficulty resolving issues. Some customers report that their accounts were deleted after attempting to return items, and others felt they were treated as liars when disputing return issues.

6 reviews mention this

Sizing & Fit

2.0/10

Several customers mention issues with the sizing of Fredericks' products. One reviewer noted that the sizing was random, while another experienced an incorrect size being automatically selected during the ordering process.

3 reviews mention this

Pros & Cons

Common Complaints

Difficulties obtaining refunds and long delays in processing returns. Mentioned 6x
"Refunds are impossible to get. Months of asking and they admit they lost all of their customers' order information and offer store refund or PayPal credit."
Unexpected charges for return shipping despite the expectation of free returns. Mentioned 4x
"They don't do that they said I can return it but there going to charge me for using their label this company isn't worth it don't waste your money go somewhere else"
Poor customer service and unhelpful communication. Mentioned 3x
"This company wants item returned then get store credit to reorder an item that was being clearanced and likely not be available. ...the company basically just said well you're on your own."
Potential for dishonest business practices, such as falsely claiming returned items are damaged. Mentioned 2x
"Don't bother returning anything because they will claim you damaged it and won't refund you."
Inconsistent sizing and potential for errors during the ordering process. Mentioned 2x
"They sent me a text letting me know something I was interested went on sale, so I purchased a few things and I clicked on my size and after I paid I noticed on one of the items, the size changed 3 sizes smaller, yes my size was available and I clicked it."

Common Questions About Fredericks

Answers derived from customer review patterns

Is Fredericks legit and trustworthy?

Based on 11 reviews, there are significant concerns about Fredericks' legitimacy and trustworthiness. Many customers report issues with returns, refunds, and customer service, with some alleging dishonest business practices. The recurring themes of delayed or denied refunds, unexpected return shipping charges, and unhelpful customer support raise red flags. Therefore, caution is advised when considering purchasing from Fredericks.

Based on 11 reviews

Does Fredericks have good customer service?

The reviews suggest that Fredericks' customer service is generally poor. Customers report receiving generic or unhelpful email responses, difficulty resolving issues, and in some cases, having their accounts deleted after attempting to return items. Some reviewers felt they were treated as liars when disputing return issues. This indicates a lack of personalized support and effective problem-solving from Fredericks' customer service team.

Based on 6 reviews

What is Fredericks' return policy like?

Fredericks' return policy appears to be problematic based on customer reviews. While they require a return form, customers are often charged for return shipping, which is not clearly disclosed upfront. Many reviewers also report difficulties obtaining refunds for returned items, with some waiting months for their money back. Some customers even allege that Fredericks falsely claims returned items are damaged to avoid issuing refunds, making the return process a significant source of frustration.

Based on 9 reviews

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